Data deletion

Businesses using Connect

To delete your business account and all its data:

• Email teamnevorai@gmail.com with the subject "Data deletion request", from the email address you sign in with.
• Include your business name and, if you have connected one, the WhatsApp number.
• We confirm the request by email within 48 hours and then delete your data within 30 days.

We delete:

• Your account, team logins and business details.
• Connected number details and the encrypted Meta access token. We also unsubscribe Connect from your WhatsApp Business Account.
• All contacts, conversations, messages and templates stored in Connect.

Backups are overwritten within a further 30 days. Invoices are kept for the period Indian tax law requires. Your WhatsApp Business Account, number and message history inside Meta are yours and stay under your control in Meta's WhatsApp Manager.

People who messaged a business on Connect

If you chatted with a business that uses Connect and want your data removed:

• Ask that business directly, since it controls your conversation with it; or
• Email teamnevorai@gmail.com with your WhatsApp number and the business name. We will pass the request to the business and help make sure your data is deleted within 30 days.
• To stop messages straight away, reply STOP or block the business number in WhatsApp.

If you signed in with Facebook or Google

You can also remove Connect's access from your Facebook account (Settings > Business integrations) or your Google account (Security > Third-party access). Removing access stops future data sharing; to delete data we already hold, send the request above.

More detail is in our privacy policy. Questions about deletion go to our grievance officer, Adarsh Chaturvedi, at teamnevorai@gmail.com.