Terms of service

1. The service

Nevorai Connect ("Connect") is a dashboard that lets a business ("you", the "Client") connect its own WhatsApp Business number through Meta's WhatsApp Business Platform, and then receive and reply to customer messages, manage message templates, keep contacts and work as a team. Connect is provided by Nevorai Technologies, a sole proprietorship of Adarsh Chaturvedi, Chhatarpur, Madhya Pradesh, India ("Nevorai", "we").

Connect is an independent product. It is not made, owned or endorsed by Meta or WhatsApp.

2. Your account

• You must be at least 18 and authorised to act for your business.
• Keep your login details safe. You are responsible for what happens under your account and your team members' logins.
• Tell us at once at teamnevorai@gmail.com if you think your account has been misused.

3. WhatsApp and Meta rules

Your use of WhatsApp through Connect is also governed by Meta's terms, which you accept when you connect your number, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. In particular, you agree to:

• Message only people who have given you their number and agreed to receive messages from your business, and keep a record of that opt-in.
• Honour opt-out requests promptly.
• Use message templates only for their approved purpose, and not send spam, misleading content or unsolicited bulk messages.
• Not sell or promote anything WhatsApp prohibits, and not use Connect for anything illegal, harmful or deceptive.

Meta decides template approvals, messaging limits, quality ratings and account restrictions. We cannot override Meta's decisions, and we are not responsible if Meta limits or blocks a number because of how it was used.

4. Fees

• Connect subscription: the plan and price agreed with you, billed in advance in Indian rupees. Prices include 18% GST unless your invoice says otherwise.
• Meta message charges: billed by Meta directly to the payment method in your own Meta account, at Meta's published rates. Nevorai never collects or marks up these charges.
• If a subscription payment is overdue by more than 7 days, we may pause your account until it is paid. Your data is kept while the account is paused.
• Free trial: when a free trial is offered, you approve autopay when you start and nothing is charged until the trial ends. Cancel before it ends and you pay nothing. If you do not cancel, the first payment is taken automatically on the day the trial ends.
• No refunds: fees already paid are not refundable. The only refunds are for a payment made twice, or a payment that failed to give you the service you paid for.

5. Your data

You own your data, including your contacts and message history. You give us permission to store and process it only to provide Connect to you, as described in our privacy policy. You are responsible for having a lawful basis, including your customers' consent, for the data you bring into Connect and the messages you send.

6. Acceptable use

You must not:

• Try to access another Client's data, or test, probe or break Connect's security.
• Resell Connect or give access to anyone outside your business without our written permission.
• Copy, reverse-engineer or overload the service.

7. Our commitments

• We work to keep Connect available and secure, and to fix problems quickly. Short breaks for maintenance or caused by providers such as Meta can happen.
• We keep each Client's data separate and confidential.
• We will tell you in advance about changes that materially affect how you use Connect.

8. Suspension and ending

• You can stop using Connect at any time by writing to teamnevorai@gmail.com. Your subscription runs to the end of the paid period.
• We may suspend or close an account that breaks these terms or Meta's policies, puts other users at risk, or is required to be closed by law. Where we reasonably can, we will warn you first.
• After an account ends, you can ask for an export of your contacts and messages within 30 days. After that we delete your data as described on our data deletion page.

9. Intellectual property

Connect, its software and its design belong to Nevorai. Your business name, logo and content belong to you. WhatsApp and Meta are trademarks of their respective owners.

10. Disclaimer and limit of liability

Connect is provided "as is". We do not promise that it will be error-free or uninterrupted, or that it will achieve any particular sales result. As far as the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost business, and our total liability for any claim is limited to the Connect fees you paid us in the three months before the claim arose.

11. Indemnity

You agree to cover Nevorai against claims arising from the messages you send, the data you bring into Connect, or your breach of these terms or of Meta's policies.

12. Law and disputes

These terms are governed by the laws of India. We will first try to settle any dispute by talking. If that fails, the courts at Chhatarpur, Madhya Pradesh will have exclusive jurisdiction.

13. Changes and contact

We may update these terms. The date at the top shows the latest version, and we will tell Clients about important changes. Questions: teamnevorai@gmail.com.